DELIVERY OPTIONS
How your order arrives depends on what you buy. The delivery method and cost are shown at checkout before you pay.
Small parcel delivery — £4.99, FREE on orders over £50
Accessories, covers, cushions, tools, fuels, pizza ovens and smaller barbecues are sent by tracked courier (DPD). You'll receive tracking details and a one-hour delivery window on the day.
Pallet delivery — £39.95, FREE on orders over £500
Larger boxed barbecues are delivered on a pallet by a specialist haulier. This is a kerbside delivery to the front of your property.
Two-man delivery — £59, FREE on orders over £500
Garden furniture sets are delivered by our two-person delivery team to the front of your property, with garden delivery available by prior arrangement.
Click & collect — FREE
Collect any order free of charge from Hildreths Garden Centre, 169 Wycombe Road, Prestwood HP16 0HJ. We'll email you when it's ready — usually within 24 hours.
ASSEMBLY & PACKAGING SERVICES
Standard delivery does not include assembly or removal of packaging. You can add either service to your basket alongside your order:
Packaging Removal — £75
Our two-person team will transport your item directly to your garden and remove all packaging materials for responsible disposal, eliminating the need for disposal on your part.
Platinum Delivery & Assembly Service — £179.99 (pergolas not included)
The complete, stress-free experience: your new garden furniture delivered directly to your garden, professionally assembled on-site, and all packaging removed and disposed of responsibly. Let our expert team handle the heavy lifting and setup, so you can enjoy your new furniture without the hassle.
Prefer to talk it through? Call us on 01494 211933.
DELIVERY TIMINGS
Deliveries are made Monday to Saturday between 8am and 6pm (excluding public holidays). We endeavour to deliver all mainland UK orders within 10 working days of your order being placed.
DELIVERY EXPECTATIONS AND RESTRICTIONS
Geographical location and courier availability can restrict our delivery service to certain areas. We are not able to deliver to the Channel Islands, Isles of Scilly, the Isle of Man, Isle of Wight, Northern Ireland and Scotland as standard. If you'd like any of our products delivered to one of these areas, please contact our delivery team on 01494 211933 before placing your order so we can provide a delivery quotation for the products you require.
We're also able to assist if you're looking to ship internationally — whether you'd like us to deliver to a UK-based freight forwarder on your behalf, or arrange delivery to another country with our trusted courier partner. Please get in touch with full details of the delivery address and the products you wish to order.
DELIVERY DAY
For pallet and two-man deliveries, you'll be notified of your estimated delivery window (8am – 6pm) on the day, and the drivers will endeavour to call you 30 minutes before they arrive. These are kerbside deliveries to the front of your property. If you are not in on your arranged delivery day, you may be charged for a repeat delivery.
RETURNS AND CANCELLATIONS
Changed your mind?
You can cancel your order for any reason up to 14 days after the day you receive it. Tell us by phone on 01494 211933 or by email at sales@garden-space.co.uk, and then return the goods to us within 14 days of telling us. Goods should be unused, in their original packaging and in a resaleable condition.
How to return
Small parcel items (accessories, covers, cushions, tools, fuels and smaller barbecues) can be returned to Hildreths Garden Centre, 169 Wycombe Road, Prestwood HP16 0HJ, or posted back to us at your own cost – we recommend a tracked service.
For larger items delivered by pallet or by our two-person team, we will arrange a collection for you. Collection of unwanted goods is charged at the same rate as the delivery service used for your order – £39.95 for pallet items and £59 for two-man items – and is deducted from your refund. There is no collection charge for goods that are faulty, damaged or not as described.
Refunds
We will refund the price you paid for the goods, plus the standard delivery charge, within 14 days of receiving the goods back (or of you providing proof of return). Refunds go back to the original payment method. We may reduce your refund if goods have been used or handled beyond what is needed to inspect them.
Faulty or damaged goods
If your item arrives damaged or develops a fault, contact us on 01494 211933 or sales@garden-space.co.uk within 30 days of delivery for a full refund, or at any time during the first six months for a repair or replacement at no cost to you. Please keep any packaging and, where possible, send photographs of the damage so we can resolve it quickly.
Made-to-order and assembled items
Products assembled or installed by our Platinum Delivery & Assembly Service, and any items made to your specification, cannot be returned unless faulty.
Nothing in this policy affects your statutory rights.
HELP WITH MY DELIVERY
MY ITEM IS NOW OUT OF STOCK, BUT I'VE PAID FOR IT. WHAT HAPPENS NOW?
In the rare event that your item is out of stock after placing your order, we'll email you to let you know. If you're happy to wait and the item comes back into stock within 1 month, you'll be billed and we'll contact you to organise delivery once it's ready. If it's still not available within 1 month, we'll cancel your order and refund you. If you'd rather not wait, please contact customer services to cancel your order and receive a refund, or to select an alternative product.
DELIVERY COMPLICATIONS
If your delivery is overdue, or your items have been accidentally damaged in transit, please call our customer services team on 01494 211933.