Welcome to the Garden Space Help Centre

Prefer to talk things through before buying? Our team at Garden Space, based at Hildreth’s Garden Centre, are always happy to help. Give us a call on 01494 504545 and we can answer any questions, help you find the right pieces for your space, and take your order directly over the phone.

Once your order is placed, you should receive a confirmation email within 15 minutes. It's worth checking your spam folder first. If an hour has passed and there's still nothing, contact us by email sales@garden-space.co.uk and we'll make sure everything has gone through correctly.

Get in touch with us as soon as possible on 01494 504545 or by email sales@garden-space.co.uk and we'll do everything we can to help. Be advised that once an order has been dispatched we may not be able to make changes.

We aim to deliver all orders within 10 working days of your order being confirmed. Lead times may vary and we'll always keep you informed.

Where available, tracking details will be included in your dispatch email. If you have any questions about your order status please don't hesitate to get in touch on 01494 504545.

We deliver to most UK mainland addresses. We are unable to deliver as standard to Scotland, Channel Islands, Isles of Scilly, Isle of Man, Isle of Wight and Northern Ireland — please contact us before ordering if you're in one of these areas. Delivery is free on orders over £50, or £4.99 for orders under £50. For full details please see our Shipping & Delivery page.

If you'd like to return an item, please contact our team on 01494 504545 or email us to discuss. For full details please visit our Delivery & Returns page.

Please inspect your delivery carefully when it arrives. If anything is damaged, contact our customer services team immediately on 01494 504545 and we'll arrange a resolution as a priority.

Guarantee terms vary by product. If you have a question about a specific item please contact our team on 01494 504545 and we'll be happy to help.

Assembly guides are included in the packaging with every product that requires assembly. If you've misplaced yours, give us a call on 01494 504545.

Please contact our customer services team on 01494 504545 and we'll work to resolve things as quickly as possible. Having your order number and a few photos of the issue to hand will help us sort things out faster.